Industries · Telecommunications

Digital customer channels that evolve as fast as your market.

We build and modernize the digital ecosystems of telecom providers – from online sales and contract signing to self-service and outage reporting. As an integrated part of your teams, with the availability and security discipline of critical infrastructure.

Regulatory context

What shapes every software decision in your industry

NIS2 / critical infrastructure

Telecom networks and their customer systems count as critical infrastructure – secure-SDLC and supply chain evidence is part of every software procurement.

TCA / EECC

The Swiss Telecommunications Act and the European Electronic Communications Code set the frame – from contract processes to customer data obligations.

GDPR / revFADP

Traffic and customer data at millions-scale: data protection and access concepts belong in the design of self-service platforms, not in the annex.

Typical initiatives

What telecom providers come to us with

Digital sales & service journeys

Online sales, contract signing, and subscription management as end-to-end journeys – across web and mobile shop.

Self-service platforms

Account management, invoices, device trade-in, and outage reporting – features that relieve call centers instead of creating tickets.

Platform modernization

Renew grown portal and shop landscapes toward microservices – analyzed with the Modernization Framework, migrated during ongoing operation.

How we deliver

Embedded in your organization – not just your project.

Embedded Teams are our main engagement model – your tools, your rituals, Swiss governance. Project delivery available where a defined scope fits better.

How the model works →
Case
Telecommunication · Embedded Teams

Building the digital front door for millions of customers

An embedded team built and evolved a digital ecosystem spanning sales, account management, and support.

Read the whole case →
one platform on AEM, Java, Spring Boot & Angular (technical/organizational)
less reliance on manual support channels (business)